At Master Glocks, your satisfaction is our top priority. We are committed to providing high-quality Glock accessories, rifles, and firearm parts. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are available for products that are defective, damaged during shipping, or incorrect due to our error.
- To qualify for a refund, customers must contact us within 14 days of receiving the product.
- Items must be returned in original, unused condition with all original packaging and documentation.
2. Non-Eligible Items
- Custom or personalized orders are not eligible for refunds unless they arrive damaged or defective.
- Items that have been used, installed, or modified are not eligible for return.
3. Return Process
- To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return.
- Upon approval, you will receive instructions for returning the product.
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days through the original payment method.
- Refunds will include the price of the product, excluding any shipping or handling fees, unless the return is due to our error.
5. Exchanges
- We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
6. Damaged or Lost Items
- In cases of damaged or lost items during shipping, please contact us immediately. We will work with you to resolve the issue, which may include replacing the item or issuing a refund.
7. Contact Us
If you have any questions regarding our Refund Policy, please contact our customer service team at support@masterglocks.com. We are here to assist you and ensure your shopping experience is smooth and satisfactory.